Terms of Use

Article 1 – Definitions

For the purposes of these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer may exercise their right of withdrawal;

Consumer: a natural person who is not acting in the course of a profession or business and who enters into a distance contract with the business;

Day: calendar day;

Continuing performance contract: a distance contract concerning a series of products and/or services where the obligation to deliver and/or purchase is spread over time;

Durable medium: any means enabling the consumer or the business to store information addressed personally to them in a way that allows future reference and unaltered reproduction of the stored information.

Right of withdrawal: the consumer’s right to terminate the distance contract within the cooling-off period;

Business: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract in which, within the framework of a system organized by the business for the distance sale of products and/or services, exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;

Remote communication technology: a means that can be used to conclude an agreement without the consumer and the business being physically present in the same room at the same time.

Terms and Conditions: these Terms and Conditions of the business.

Article 2 – Identity of the business

Company name: Isabelmode

Business registration number: 85972042

Email: info@isabelmode.com

Phone number: +31610346816

Address: Plantage Westermanlaan 16, 1018 DK Amsterdam, Netherlands

Article 3 – Applicability

These General Terms and Conditions apply to every offer made by the business, as well as to every distance contract and order concluded between the business and the consumer.

Prior to the conclusion of the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, prior to the conclusion of the distance contract, it will be indicated that the general terms and conditions can be consulted at the contractor’s premises and that they will be sent free of charge as soon as possible upon the consumer’s request.

If the distance contract is concluded electronically, notwithstanding the preceding paragraph and prior to the conclusion of the distance contract, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be read by the consumer and easily stored on a durable medium. If this is not reasonably possible, prior to the conclusion of the distance contract, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the consumer’s request.

In the event that, in addition to these general terms and conditions, specific general terms and conditions for a product or service also apply, the second and third paragraphs apply mutatis mutandis; and in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favorable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or void, the remainder of the contract and these general terms and conditions shall remain in force, and the provision in question shall be immediately replaced by mutual agreement with a provision as close as possible to the original.

Situations not covered by these general terms and conditions must be assessed “in the spirit” of these general terms and conditions.

Any uncertainties regarding the interpretation or content of one or more provisions of our general terms and conditions must be interpreted “in the spirit” of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

The offer is non-binding. The entrepreneur has the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these constitute a faithful representation of the products and/or services offered. Errors or obvious errors in the offer are not binding on the entrepreneur.

All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the contract.

Product images are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the actual colors of the products.

Each offer contains information such that it is clear to the consumer what rights and obligations are associated with accepting the offer. This includes, in particular:

the price, excluding customs clearance fees and import VAT. These additional costs shall be borne by and at the risk of the customer. The postal and/or courier service will apply the special regime reserved for postal and courier services with regard to imports. This regime applies if the goods are imported into the EU destination country, which is also the case here. The postal and/or courier service collects VAT (whether or not accompanied by invoiced customs clearance fees) from the recipient of the goods;

any shipping costs;

how the agreement will be concluded and what actions are required for this;

whether or not the right of withdrawal applies;

the method of payment, delivery, and performance of the contract;

the time limit for accepting the offer or the period during which the business guarantees the price;

the amount of the rate for distance communications if the costs of using the technology for distance communications are calculated on a basis different from the regular base rate for the means of communication used;

whether the contract is archived after its conclusion, and if so, how it can be accessed by the consumer;

the manner in which the consumer, prior to concluding the contract, can verify the data provided in connection with the contract and, if desired, correct it;

any other language in which, in addition to Dutch, the contract may be concluded;

the codes of conduct to which the business operator is subject and how the consumer may consult these codes of conduct electronically; and

the minimum duration of the distance contract in the case of a long-term transaction.

Optional: available sizes, colors, type of materials.

Article 5 – The Agreement

The contract is concluded, subject to the provisions of paragraph 4, upon the consumer’s acceptance of the offer and compliance with the conditions set forth.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. Until the entrepreneur has confirmed receipt of this acceptance, the consumer may terminate the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The business may—within the legal framework—verify whether the consumer is able to fulfill their payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, based on this inquiry, the business has good reason not to conclude the contract, it has the right to refuse an order or request with justification or to attach specific conditions to the performance.

The business shall provide the consumer with the following information along with the product or service, in writing or in a manner that allows the consumer to store it in an accessible way on a durable medium:

the physical address of the business’s office where the consumer may file a complaint;

the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

information regarding warranties and existing after-sales service;

the information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the performance of the contract;

the conditions for terminating the contract if it has a duration of more than one year or is of indefinite duration.

In the case of a continuing transaction, the provision of the preceding paragraph applies only to the first delivery.

Any agreement is concluded subject to the condition precedent of sufficient availability of the products concerned.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to terminate the contract without giving any reason within 14 days. This cooling-off period begins the day after the product is received by the consumer or a representative previously designated by the consumer and notified to the entrepreneur.

During the cooling-off period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises their right of withdrawal, they must return the product to the business along with all supplied accessories and—if reasonably possible—in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the business.

If the consumer wishes to exercise their right of withdrawal, they must notify the merchant within 14 days of receiving the product. The consumer must do so by means of a written message or email. After the consumer has indicated that they wish to exercise their right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof that the delivered goods were returned on time, for example by means of proof of shipment.

If, after the expiration of the periods referred to in paragraphs 2 and 3, the consumer has not indicated that they wish to exercise their right of withdrawal or has not returned the product to the merchant, the purchase is final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the merchant will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been returned to the online retailer or that conclusive proof of the complete return can be provided.

Article 8 – Exclusion of the Right of Withdrawal

The merchant may exclude the consumer’s right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the merchant has clearly indicated this in the offer, at least in a timely manner prior to the conclusion of the contract.

The exclusion of the right of withdrawal is only possible for products:

that have been created by the business in accordance with the consumer’s specifications;

that are clearly of a personal nature;

that, by their nature, cannot be returned;

that can spoil or age rapidly;

whose price is subject to fluctuations in the financial market over which the business has no influence;

for individual newspapers and magazines;

for audio and video recordings and computer software whose seal the consumer has broken;

for hygiene products whose seal the consumer has broken.

Exclusion of the right of withdrawal is only possible for services:

relating to accommodation, transportation, catering, or leisure activities to be performed on a specific date or during a specific period;

for which delivery has begun with the consumer’s express consent before the expiration of the cooling-off period;

relating to betting and lotteries.

Article 9 – Price

During the validity period indicated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the preceding paragraph, the business may offer products or services at variable prices, the prices of which are subject to fluctuations in the financial market and over which the business has no influence. This lack of control over fluctuations and the fact that the prices listed are indicative prices are stated in the offer.

Price increases within 3 months of the contract’s conclusion are permitted only if they result from regulations or legal provisions.

Price increases starting 3 months after the conclusion of the contract are permitted only if the contractor has stipulated this and:

they result from regulations or legal provisions; or

the consumer has the right to terminate the contract as of the day the price increase takes effect.

In accordance with Article 5, paragraph 1, of the 1968 Turnover Tax Act, the place of delivery is the country of departure of the transport. In this case, the delivery takes place outside the EU. Subsequently, the postal or courier service will collect import VAT or customs clearance fees from the customer. No VAT will therefore be charged by the entrepreneur.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The contractor guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the legal provisions in force on the date of the conclusion of the contract and/or government regulations. If agreed upon, the contractor also guarantees that the product is suitable for use other than normal.

A warranty provided by the contractor, the manufacturer, or the importer does not affect the legal rights and claims that the consumer may assert against the contractor under the contract.

Any defect or incorrectly delivered product must be reported in writing to the contractor within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The contractor’s warranty period corresponds to the manufacturer’s warranty period. However, the contractor is never liable for the ultimate suitability of the products for each individual consumer application, nor for advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal conditions or have been handled negligently or contrary to the contractor’s instructions and/or those on the packaging;

The defect results in whole or in part from regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 11 – Delivery and Performance

The contractor will exercise the utmost care in receiving and fulfilling product orders.

The delivery address is the address provided by the consumer to the company.

Subject to the provisions of Article 4 of these General Terms and Conditions, the company will fulfill accepted orders as soon as possible, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified no later than 30 days after placing the order. In this case, the consumer has the right to terminate the contract without incurring any costs and is entitled to any compensation.

In the event of termination pursuant to the preceding paragraph, the merchant will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.

If delivery of an ordered product proves impossible, the merchant will endeavor to provide a replacement item. No later than at the time of delivery, it will be clearly and comprehensibly indicated that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return are borne by the merchant.

The risk of damage and/or loss of the products remains with the merchant until the moment of delivery to the consumer or to a representative designated in advance and made known to the merchant, unless expressly agreed otherwise.

Article 12 – Duration of Transactions: Term, Termination, and Extension

Termination

The consumer may terminate at any time a contract concluded for an indefinite period that involves the regular delivery of goods (including electricity) or services, subject to the agreed-upon termination rules and a notice period of no more than one month.

The consumer may terminate a contract concluded for a fixed term that involves the regular delivery of goods (including electricity) or services at any time prior to the end of the fixed term, subject to the agreed termination rules and a notice period of at least one month.

The consumer may terminate the contracts referred to in the preceding paragraphs:

cancel at any time and not be limited to cancellation at a specific time or within a specific period;

at least cancel in the same manner in which they were concluded by the consumer;

always terminate with the same notice period as that agreed by the contractor for themselves.

Extension

An agreement concluded for a fixed term and involving the regular delivery of goods (including electricity) or services may not be tacitly extended or renewed for a fixed term.

Notwithstanding the preceding paragraph, a contract concluded for a fixed term and covering the regular delivery of daily and weekly newspapers and magazines may be tacitly extended for a fixed term of up to three months; if the consumer refuses to accept this extended agreement, they may terminate the extension with a notice period of up to one month.

A contract concluded for a fixed term and covering the regular delivery of goods or services may be tacitly extended for an indefinite period only if the consumer may terminate it at any time with a notice period of up to one month and a notice period of up to three months if the agreement covers the regular delivery, but less than once a month, of daily, news, and weekly newspapers and magazines.

A fixed-term contract for the regular delivery of daily, news, and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly renewed and automatically terminates after the trial or introductory period.

Term

If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless reasonableness and fairness preclude termination before the end of the agreed term.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days after the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of a service contract, this period begins after the consumer has received confirmation of the agreement.

The consumer is obligated to immediately notify the business of any inaccuracies in the payment details provided or declared.

In the event of non-payment by the consumer, the business has the right, subject to legal restrictions, to charge reasonable costs communicated to the consumer in advance.

To optimize the payment process, a partnership has been established with: DG ECOM BV, located in Veenendaal (Netherlands). This means that all credit card payments are transferred to DG ECOM BV, which then transfers them to FUZHOUSHICANGSHANQUJINSHANZHOUXIAOLIANGFUZHUANGCHANG. DG ECOM BV is therefore in no way liable for defects resulting from the purchase.

Article 14 – Complaint Procedure

Complaints regarding the performance of the contract must be submitted to the business in a complete and clear manner within 7 days of the consumer discovering the defects.

Complaints submitted to the contractor will be answered within 14 days of receipt. If a complaint requires a foreseeable longer processing time, the contractor will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the contractor’s obligations, unless otherwise specified in writing by the contractor.

If a complaint is deemed justified by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. Even if the consumer resides abroad.

Article 16 – CESOP

Due to the measures introduced and strengthened in 2024 regarding the “Amendment to the Turnover Tax Act of 1968 (Implementation of the Payment Service Providers Directive)” and consequently the implementation of the Central Electronic Payment Information System (CESOP), payment service providers may record data in the European CESOP system.